Herne Bay Little Theatre

Our Commitment

Welcome to Herne Bay Little Theatre’s Privacy Policy incorporating the UK data protection legislation of UK GDPR and The Data Protection Act 2018.

•We are committed to protecting your personal data at all times.

•We never sell your data to any third parties.

•We adhere to GDPR principles that your data shall be:

•Processed lawfully, fairly and in a transparent manner;

•Collected for specific, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;

•Adequate, relevant and limited to that which is necessary;

•Accurate and where necessary, kept up to date;

•Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the data is processed; and

•Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and accidental loss, destruction or damage, using appropriate technical or organisational measures.

Our full Privacy Policy is below and explains in detail what information we collect about you, how we use and protect that information, how long we keep any information we have about you, how and when we will contact you and how you can exercise your privacy rights.

About Herne Bay Little Theatre

Herne Bay Little Theatre is a registered private company (017958526) as well as a registered charity (289287).

This policy explains how Herne Bay Little Theatre collects and processes your personal data, in accordance with the Data Protection Act 1998 (DPA) and from 25 May 2018, the General Data Protection Regulation (GDPR), which became the UK GDPR following the end of the transition period for the UK leaving the European Union, 31 December 2020.

Please read this information carefully, so you fully understand the reasons why we collect and/or process your personal data and your rights in relation to this.

For the purposes of the DPA and the GDPR, the data controller is:

Company Secretary

44 Bullers Avenue,

Herne Bay,

Kent,

CT6 8UH

01227 366004

info@hernebaylittletheatre.co.uk

Introduction and General Terms

Herne Bay Little Theatre is committed to protecting your personal data.

This Privacy Policy relates to our use of any personal data you provide to us through our website www.hernebaylittletheatre.co.uk, box office, paper membership forms, or social media platforms. In order to provide you with Herne Bay Little Theatre services, we may collect and process personal data about you. This privacy policy (“Privacy Policy”) therefore explains the following:

•what personal data Herne Bay Little Theatre may collect about you;

•how Herne Bay Little Theatre will use the personal data we collect about you;

•the reason and lawful basis for Herne Bay Little Theatre using your personal data;

•when Herne Bay Little Theatre may use your personal data to contact you;

•whether Herne Bay Little Theatre will disclose your personal data to anyone else;

•how long Herne Bay Little Theatre will retain your personal data;

•your rights in respect of the personal data you have provided to Herne Bay Little Theatre

As set out above, Herne Bay Little Theatre is committed to safeguarding your personal data.

Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal data, including the Data Protection Act 1998 and, from 25 May 2018, the General Data Protection Regulation, which became the UK GDPR following the end of the transition period for the UK leaving the European Union, 31 December 2020 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

Please note: The Website may contain hyperlinks to other websites owned and operated by third parties. These third party websites have their own privacy policies and may employ their own cookies. We therefore urge you to review the privacy policies of such websites as they will govern the use of cookies on those websites and the use of any personal data you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What information will Herne Bay Little Theatre collect about me?

When you engage with Herne Bay Little Theatre we may collect certain personal data about you.

Here are all of the different ways you can engage with Herne Bay Little Theatre and what information we collect about you for each one:

Ticket bookings made online or through our Box Office are processed through our partner, TicketSource. We will collect your first and last name, email address, contact number, and payment card details.
When subscribing to our newsletter we will collect your email address.
When communicating via our website we may collect your name, email address, and IP address.
When joining Herne Bay Little Theatre as a member we will collect your; full name, telephone number, postal address, email address, and signature. For youth membership we will also collect the name, telephone number, and address of a parent/guardian.
Herne Bay Little Theatre may use names, photographs, short biographies, and videos of members involved in performances or theatre activities in promotional activities such as posters, leaflets, programmes, social media posts, press releases, and on the website.
Herne Bay Little Theatre also uses cookies and will process your IP address when you navigate the Website (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). This information is not used to develop a personal profile of you.

What is the lawful basis for Herne Bay Little Theatre to use my personal data?

When you make a booking, some processing of your personal data (for example, ensuring that you receive tickets) may be on the lawful basis that it is necessary to comply with our contractual obligations to you.

We are required to obtain your consent to send newsletters or marketing materials to you. Should you choose to withhold or withdraw your consent, Herne Bay Little Theatre will not process the affected personal data for this purpose.

We use the lawful basis of our legitimate interest when using your personal data for promotional activities, however this does not affect your right to object to processing. Where possible, Herne Bay Little Theatre will seek consent before using your personal data for promotional activities.

Finally, the processing of your personal data for administrative and record keeping purposes will be based on our legitimate interest but may also be necessary for compliance with our legal obligations laid down by European Union law (where relevant) and by English Laws applicable to us in the United Kingdom.

How does Herne Bay Little Theatre protect your information?

Herne Bay Little Theatre applies appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing and against accidental loss or destruction of, or damage to, personal data and to comply with the data protection laws. These procedures include that we shall permit only authorised members to have access to that information

When will Herne Bay Little Theatre contact me?

Herne Bay Little Theatre may contact you;

In relation to a booking or Box Office enquiries.
To provide updates on performances.
Where you have opted-in to receive our newsletter.
In relation to your membership and participation in performances or other theatre activities.
To provide information regarding our Annual General Meeting and any Extraordinary General Meetings.
In relation to fundraising activities.
We might also contact you in response to feedback you have presented to us. This could be as a response to a complaint, issue or feedback on our service.

Will Herne Bay Little Theatre share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) Herne Bay Little Theatre also uses third parties to process your information on our behalf (for example, third party payment providers such as TicketSource).

Herne Bay Little Theatre will require these third parties to only process your personal data on the instructions of Herne Bay Little Theatre and will require that they do not use your personal information for their own business purposes.

For any customers who have opted in to receive newsletter communications from Herne Bay Little Theatre, their email address is transferred securely to our third party email provider, MailChimp who send the newsletters on our behalf.

All of these emails contain an Unsubscribe link, allowing the recipient to unsubscribe from any future newsletters.

When we collect online payments from you for ticket bookings through our website, we use a third party payment system called TicketSource. TicketSource will collect the following information from you; first name, surname, email address, phone number, IP address, postal address, postcode, credit card/debit card details, payment card details.

Will Herne Bay Little Theatre transfer my personal data abroad?

Herne Bay Little Theatre does not process any personal data in jurisdictions other than the UK. However, some of our service providers may (from time to time) hold personal data on data centres located in other jurisdictions or otherwise rely on sub-contractors located in other jurisdictions.

How long will Herne Bay Little Theatre keep my personal information?

Your personal data will not be kept for longer than is necessary to fulfil the specific purposes outlined in this Privacy Policy, and to allow us to comply with our legal requirements.

For avoidance of doubt, here are the data retention periods for each of the circumstances where we would hold personal data:

When booking tickets

We will keep your details for up to 7 years after your purchase. Some personal information will be deleted earlier than this.

Retention in case of legal claims

We may retain your personal data for the period in which you might legally bring claims against us (in the UK this means we will retain it for 7 years) if and to the extent this is relevant

Retention of membership information

We will retain your details for up to 5 years after you cease to be a member of Herne Bay Little Theatre after which time it will be deleted.

Retention of information relating to performances and promotional activities

We will retain information relating to performances indefinitely as it forms the history of Herne Bay Little Theatre.

What are my rights in relation to the personal data processed by Herne Bay Little Theatre?

You have the right to request access to the personal data Herne Bay Little Theatre holds about you. In order for us to comply with such a request, you will have to submit a Subject Access Request (SAR). We may require you to prove your identity with two pieces of approved identification. We will respond to a SAR within 30 days.

As well as the right to access the personal data Herne Bay Little Theatre holds about you, you have a number of other rights in respect of your personal data under the data protection laws. These may include (as relevant):

•the right to rectification, including to require us to correct inaccurate personal data;

•the right to request restriction of processing concerning you or to object to processing of your personal data;

•the right to request the erasure of your personal data where it is no longer necessary for us to retain it;

•the right to data portability including to obtain personal data in a commonly used machine-readable format in certain circumstances such as where our processing of it is based on a consent;

•the right to object to automated decision-making including profiling (if any) that has a legal or significant effect on you as an individual;

•where you have an option to provide us with your personal data or not in connection with your use of our Website or in connection with any of our products or services, you have the right to be informed about the possible consequences of not giving it to us; and

•the right to withdraw your consent to any processing for which you have previously given that consent.

Should you wish to exercise any of your rights (or if you have questions about your rights), please address your request and/or questions to us at info@hernebaylittletheatre.co.uk

Do I have a right to complain about the processing of my personal data by Herne Bay Little Theatre?

Yes. If you would like to ask any questions or raise any concerns with the way in which Herne Bay Little Theatre processes your personal data or complies with your legal rights under the data protection laws, please feel free to contact us in the first instance, using the contact details set out below.

Notwithstanding the above and without prejudice to any other administrative or judicial remedy you might have, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office directly, if you consider that we have infringed applicable data protection laws when processing your personal data.

Contacting Herne Bay Little Theatre about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;